![Level 2 Award in Customer Service and Complaints Management](http://shop.firstresponsetraining.com/cdn/shop/files/Level2AwardCustomerServiceandComplaintsManagement_{width}x.png?v=1711455164)
Duration: 3 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Legislation
- What is a complaint?
- Awareness of complaints management system
- Building the rapport with customers
- Complaints processes and resolution
- Minimising the potential for customer complaints
- Effective communication
- Behaviours
- Security
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.