![Handling Customer Problems Positively](http://shop.firstresponsetraining.com/cdn/shop/files/eLearningHandlingCustomerProblemsPositively_{width}x.png?v=1711121122)
Learning Objectives:
- Identify why customers complain and how they might feel
- Consider positive actions to solve customer problems
- State the 7 steps to handling problems positively
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.