Duration: 1.5 hours
Capacity: Up to 12 delegates
Learning Objectives:
- Explain duty of care and how it contributes to safe practice
- Describe how to handle comments and complaints
- Explain what to do when dealing with confrontation and difficult situations
- Explain the difficulties and some solutions of how to resolve dilemmas
- Explain incidents, errors, near misses and what should be done
This course can be delivered via Classroom or Webinar training. Please contact us to schedule training.