Learning Objectives:
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you the information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
This course is delivered via eLearning. Delegates can complete the training in their own time. At checkout, please provide the delegate's full name.