Process mapping

Process mapping

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Seat time: 10 hours

Course overview:

This Lean Process Mapping course will demonstrate how being able to visualise a current process can reveal problems and waste. Through illustration, simplified processes can then be adopted resulting in improved overall performance. Business Process Mapping clarifies complex systems and chains of communication, quickly identifying problems in the workplace and consequently speeding up recovery time. This course includes theory, practical examples and exercises, and the process maps covered are: SIPOC process map, Value Stream Mapping (VSM), Swimlane process maps, Y=F(x)+e process maps, Activity diagrams, Spaghetti diagrams, IDEF Modelling, ‘To be’ process maps

Learning objectives:

  • Understand the concepts and commonly used techniques of Lean Process Mapping and how to run basic Process Mapping training yourself
  • Be able to identify the most appropriate level of mapping for a particular situation
  • Know how to work with a team to generate the various types of process maps

Who should take this course:

Anyone who has responsibility for problem solving, especially in connection with resource management, customer satisfaction or problem avoidance.