Course Aim: To provide delegates with the knowledge to deal with conflict in the workplace and manage their own personal safety.
- Understand the terminology used in conflict resolution.
- Understand the laws that apply to both employers and employees.
- Understand the concepts of a safe working environment and how the risk of conflict can be assessed.
- Understand the use of appropriate methods to de-escalate a confrontational situation.
- Understand the importance of personal safety.