This distance learning manual provides essential information about managing challenging behaviours in a care setting. This manual has links to some of the knowledge required for the Care Certificate, Standard 9.
By the end of this course, you will be able to:
- Define challenging behaviour, its causes and forms
- Discuss and practice the communication skills required to diffuse challenging behaviour
- Recognise when we might be at risk if situations escalate
- Describe how to avoid danger and recognise your limits of practice
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